With customer service features including scripting information, recommendations, and easy access to knowledge bases, this app allows customer service agents to aid customers faster and in a more personalized way.ĭynamics 365 for Field Service: Dynamics 365 for Field Service enables teams to get access to the information and resources they need, in real time, wherever they are in the world.ĭynamics 365 for Project Service Automation: Offering planning, scheduling, and collaboration capabilities, this Project Service Automation app help project-orientated businesses manage projects and maintain profitability.ĭynamics 365 for Retail: Built specifically with retail businesses in mind, this app allows users to create immersive customer experiences, deliver outstanding service and optimize their operations. Based on solutions from Microsoft’s existing Dynamics suite, the apps work together within Dynamics 365, allowing businesses to manage all their operations within one comprehensive, accessible solution.ĭynamics 365 for Finance and Operations (Formerly Dynamics AX): This ERP app offers capabilities for managing business-critical processes, and boasts features allowing businesses to manage and plan their finances, inventory and warehousing, and transportation operations.ĭynamics 365 Business Central (Formerly Dynamics NAV): A NAV-based ERP built for small-to-midsized businesses, Business Central contains all the tools an organization needs to manage their accounting and back-end operations, including manufacturing, warehousing, and supply chain management.ĭynamics 365 for Sales (Formerly Dynamics CRM Online): The CRM arm of Dynamics 365, Dynamics 365 for Sales provides a sales and management system that offers insight into customer relationships and helps generate leads and conversions.ĭynamics 365 for Customer Service (Formerly Dynamics CRM Online): Dynamics 365 for Customer Service allows users to assist customers and drive engagement. Much like its operating system cousin Windows 10, Dynamics 365’s functionalities are broken down into individual apps, each covering a specific business process. What apps are available with Dynamics 365? Dynamics 365 mixed reality app licensing.
0 kommentar(er)
